Monitoring Platform
Transform the quality of your service with intelligence, strategy and technology
Quality and customer experience monitoring platform with visual dashboards, customized strategies and consultative support.
Who we are
Far beyond technology. People and results at the center of everything.
We are a Brazilian company passionate about service, performance and innovation. We work with a focus on the development of technological solutions for quality management and auditing, with an intuitive, complete and flexible platform.
Our SaaS model allows for rapid deployment without the need for robust infrastructure, ensuring efficiency and cost savings from the start. We deliver real-time insights, full personalization of the operation and close support for each client.
Our numbers
250+
customers
LATAM and Europe
300K+
agents
monitored
1,000+
call
centers
11+ million
reviews
performed
Segments that trust 2clix
We serve companies of different sizes and segments that place the quality of service as a priority. Our platform is flexible and adapts to the specific needs of each operation.
Help Desk
Ensure faster and more quality interactions with custom dashboards and SLAs.
Credit Recovery
Monitor the approach of agents, avoid legal risks, and improve trading rates.
E-commerce
Enhance the customer experience at every stage of the journey, from ordering to post-sale.
Customer Service
Optimize the customer experience and ensure compliance with service standards.
Sales Centers
Increase conversion and standardize care with personalized listings and actionable data.
Retention / Loyalty
Specialized in avoiding cancellations and working churn.
Quality Monitoring
Monitor your service channels efficiently and clearly.
Monitoring the quality of your company’s service should be a priority. Listening to your customer and your team allows you to understand real needs and apply improvement actions strategically.
With 2clix, you have access to online reports, SLA management, knowledge bases, and clear visualizations that help you act quickly and safely.
Come to the best quality monitoring platform. Trusted by those who know.
Customization
The platform your way. Fully customizable.
More than 250 companies have already improved their service channels with 2clix.
Solutions
Complete solutions for those who value people and data.
2clix offers modular solutions that adapt to your scenario. You structure your quality area based on what really matters to your business.
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Analytics and Reporting
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Feedback and Calibration Management
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Smart and Flexible Integrations
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Intelligent Operation
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Personalized Monitoring
Differential
From insight to action
With clarity and real impact.
Smart Evaluation
Technological flexibility
Continuous feedback
AI Solutions
Quality management
Full cycle
Assertive communication
Integrated processes
Hybrid monitoring
Productive meetings
Real results
Noise-free operation
CX Excellence
What our customers say
Real results from those who live quality every day.
Request a conversation with our team
The visualization of the data is clear, and the support makes all the difference.
More than a platform, a partner in everyday life.
2clix has become the heart of our quality operation.
Blog 2clix
Content to elevate the quality and experience of your customer.
Articles, tips and insights to transform service and optimize your operation.
11th Edition of the CONAREC Award – Customer Journey Construction
We’re proud to share that 2clix is the grand winner in the category Customer Journey Construction at the CONAREC Award […]
Quality must be perceived — not just promoted
Quality must be perceived — not just promoted With a subjective concept, Perceived Quality is directly related to customer satisfaction: […]
100 Out of 100—for Whom? Operational Excellence vs. Perceived Value
Every service operation dreams of hitting “100” on internal quality indicators. But the question that sparked our panel at Conarec […]
2clix at Asaas Connect
On October 10, we experienced the future alongside 2,000+ participants, 40+ speakers, and 30+ exhibitors bringing the latest trends in […]
CONAREC 2024 Panel — AI & CX: The Definitive Revolution
During a recent panel we had the opportunity to join, we discussed how monitoring service quality has become a strategic […]
