We’re proud to share that 2clix is the grand winner in the category
Customer Journey Construction at the CONAREC Award (11th edition)!
This award is the foremost recognition in the customer experience sector, highlighting the field’s leading protagonists.
This year’s edition introduced a new methodology, developed by CX Brain, which made the competition even more intense—making this recognition all the more meaningful.
The evaluation process was refined, covering a diverse universe of companies and incorporating detailed data that increasingly underscores the value of the winners.
“We’re talking about the only study in Brazil based on a cross-evaluation of the three major groups of companies that make up the customer experience ecosystem.”
said Jacques Meir, Executive Director of Knowledge at Grupo Padrão.
The Winning Project
By offering a highly customizable quality monitoring platform—allowing organizations to build tailored checklists and reports—2clix streamlines the identification of improvement opportunities and the assessment of performance across service channels.
To learn more about 2clix solutions, click here!
The Award
The CONAREC Award recognizes quality across the entire CX value chain. This year, 432 companies participated in the study that informs the awards.
In total, 18 segments, 33 technologies, and 13 distinct BPO/CPO operations were evaluated.
Promoted by Grupo Padrão and organized by CX Brain, the study measures key factors in relationship management through strategic partnerships.
To read more about the award, visit
Consumidor Moderno’s coverage
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