Quality must be perceived — not just promoted
Quality must be perceived — not just promoted With a subjective concept, Perceived Quality is directly related to customer satisfaction: […]
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Content and tips for your operation
Practical tips, quality trends, customer experience and success cases for you to evolve your operation.
100 Out of 100—for Whom? Operational Excellence vs. Perceived Value
Every service operation dreams of hitting “100” on internal quality indicators. But the question that sparked our panel at Conarec
