11th Edition of the CONAREC Award – Customer Journey Construction
We’re proud to share that 2clix is the grand winner in the category Customer Journey Construction at the CONAREC Award […]
Blog 2clix
Content and tips for your operation
Practical tips, quality trends, customer experience and success cases for you to evolve your operation.
Quality must be perceived — not just promoted
Quality must be perceived — not just promoted With a subjective concept, Perceived Quality is directly related to customer satisfaction:
100 Out of 100—for Whom? Operational Excellence vs. Perceived Value
Every service operation dreams of hitting “100” on internal quality indicators. But the question that sparked our panel at Conarec
2clix at Asaas Connect
On October 10, we experienced the future alongside 2,000+ participants, 40+ speakers, and 30+ exhibitors bringing the latest trends in
CONAREC 2024 Panel — AI & CX: The Definitive Revolution
During a recent panel we had the opportunity to join, we discussed how monitoring service quality has become a strategic
