2CLIX knows that your security and privacy are important and cares deeply about them.
Here, we value your opinion and believe that customer feedback is essential for the continuous improvement of our services. The Ombudsman is a direct communication channel between you and our company, created specifically to hear, record and resolve your questions, suggestions, compliments and complaints.
WHAT IS THE OMBUDSMAN?
The Ombudsman is an independent, impartial and transparent instance, dedicated to mediating the relationship between customers and the company. Our goal is to ensure that your submissions are handled seriously, always seeking the best solution for each situation.
HOW DOES IT WORK?
- Submitting a Request: You can submit your request through the online form available on this page.
- Analysis and Resolution: Each submission is carefully reviewed by our team, who seek to understand the context and identify the best way to resolve the issue.
- Response: If you choose to identify yourself, after the analysis you will receive a response with the measures taken and, if necessary, the next steps for resolving your case.
CONFIDENTIALITY GUARANTEE
All submissions are treated confidentially, and your personal data is protected in accordance with applicable privacy laws. Our commitment is to ensure that your voice is heard in a secure and respectful way.
We appreciate your trust and look forward to continually improving our services with your collaboration.
Sincerely,
Ombudsman Team
