Monitoring Platform
Complete solutions for those who value people and data.
2clix offers modular solutions that adapt to your scenario. You structure your quality area based on what really matters to your business.
Personalized Monitoring
- Sheets with weights, groups, and sub-items
- Editable and adaptable checklists
- Upload audios, images, and files
Analytics and Reporting
- Dashboards with drill-down by campaign, user, and team
- Pareto charts, repeat offenders, tag cloud
- Dynamic, customizable reporting – with actionable data to generate direct feedback, action plans, and quick decision-making.
Contestation
- Replies and rejoinders
- Parameterizable deadlines
- Export
- Offenders and Repeat Offenses
Intelligent Operation
- Automatic user selection
- Evaluator productivity management
- Monitoring strategy by focus (offenders, recidivism, quartiles)
Feedback and Calibration Management
- Feedback application rules
- Electronic signature and defined deadlines
- Collaborative calibration by system
- Drafts, justifications and control of disputes
Smart and Flexible Integrations
Connect 2clix to Google, Zendesk, Azure, and more through open APIs, without losing agility and security.
Need a custom integration?
How 2clix works
3 steps for a more strategic operation.
Step 01Custom Setup
We parameterize checklists, SLAs and evaluation rules based on your operation.
Step 02Evaluations and interactions
You carry out the monitoring directly on the platform and interact with the team in real time.
Step 03Follow-up with data
Dashboards and reports generate insights for corrective and preventive actions with agility — all connected to the feedback loop, action plans, and structured meetings.
